Notification categories and settings field definitions
Description
This article explains each value in the notification settings tables. For the page, see Notification Settings. For the procedures, see Choose what you are notified about.
Categories
The rows of the table, in this order. Default is the value that applies when there is no setting.
| Category | Event | Default |
|---|---|---|
| Logger offline | The logger stopped sending data | In-app bell |
| Device fault | A serious fault on a device | In-app bell |
| Device warning | A device warning | In-app bell |
| Logger system | A system message from the logger | In-app bell |
| Account / access | Invitation, access given or removed | Email and in-app bell |
| Smart alerts | A Smart Alert rule fired | In-app bell |
| Incidents | Incident opened, status changed, report published | In-app bell and email |
- Logger offline: there is no second notification when the logger is online again. But the bell entry then shows the time when the logger became online again.
- Account / access: always on. The system does not send it by push.
- Smart alerts: includes all Smart Alerts, at all severities. See Set up a Smart Alert.
- Incidents: shows only when the Incidents feature is on. The system sends email only for a published report, and does not send push.
- Your account: a bell reminder about your email address. It has no row and no settings.
Email and push are off by default for each alarm category. Nothing comes to your inbox or phone until you, or an organisation default, turns them on.
Channels
- Email: sent to the email address of your account.
- In-app bell: the Notifications tab of the floating question-mark button at the bottom right, which shows an unread badge.
- Repeats in the bell: repeats show as one entry, for example occurred 3×, last at ...
- Push: sent to the myPower24 mobile app, on all phones that have push registration.
Set the In-app bell to On before you set Push to On. If the bell is off for a category, Push is off and locked, and the cell shows needs In-app bell. Email does not need the bell.
Rungs
A rung is one layer of settings. The strongest rung that has a value decides.
| Rung | Set by | Applies to |
|---|---|---|
| Plant overrides | You | One plant |
| Account defaults | You | All your plants |
| Organisation default | Organisation admins | Plants through that organisation |
| Category default | myPower24 | All plants |
- Plant overrides: the strongest rung.
- Category default: the weakest rung: the defaults in the Categories table.
- Two organisations that disagree: On wins. A mute applies only when it is the only organisation default.
Cell Labels
- On, Off: the result for that category and channel.
- set here: a value set on the plant or the defaults that you see. On Account defaults, it has an x to clear it.
- from your account: on a plant, the value comes from your Account defaults.
- from organisation name: the value comes from that organisation default.
- default: nothing is set, so the category default applies.
- always on: an Account / access cell, locked on.
- needs In-app bell: a Push cell, off and locked, because the bell is off.
- Dash: the category never uses that channel.
Plant Marks
- changed: the plant has its own settings.
- changed, no visibility: you have settings for a plant you no longer have access to, so you get no notifications for it. The plant shows You don't currently have visibility of this plant, so you receive nothing for it.
Recipients
- Personal access row: you get the notifications of that plant, whatever your access level.
- Organisation access row: all members of the organisation get the notifications of that plant.
- Inactive organisation: its members get no notifications.
- SolarMD fleet role: gives no notifications. Only a row on the plant counts.
- New row or new member: notifications start with the next event, because the system calculates the recipients for each event.
Side-Effects Summary
- A click on a value: keeps a setting for the plant or the defaults on the screen.
- A click back to the inherited value on a plant: deletes the plant setting.
- An account default equal to the category default: the system keeps it, because it overrides an organisation default.
- In-app bell turned off: Push for that category goes off too. The system keeps your Push value. The value applies again when you set the bell to On again.
- Access lost: you get no notifications for that plant, but the system keeps your settings for that plant.
Tips
- The On or Off tag shows what happens. The line below it shows why. Hover for the full sentence.
- If you do not know why you got a notification, open the settings for that plant. They show where each value comes from.