Choose what you are notified about

Scope

How to set which notifications you get, for all plants or one plant. For the page, see Notification Settings. For the values, see Notification categories and settings field definitions.

You get the notifications of each plant where you have access, directly or through an organisation.

Location

• All plants: the menu of your username, then Notification settings.
• One plant: the menu of your username, Plant settings, then the Notifications tab.

Permissions

• All access levels: can use the Notification settings page.
• Notifications tab of a plant: needs Editor, Installer or Full control.
• Organisation default: organisation admins only.

Step 1: Account Defaults

1. Open Notification settings. It opens on Account defaults.
2. In the row of the category, click On or Off in the column of the channel.

The message Notification setting updated. appears, and the cell shows set here. Account defaults apply to all plants that have no setting of their own.

Step 2: Plant Settings

1. In Settings for, click the scope button.
2. Click the plant name. If the plant is not in the list, use the search icon and type two characters or more.
3. Click the On or Off value in the cell.

For example, set Email to On for Device warning on one important plant only.

Step 3: Setting Removal

1. If you are on a plant, click the value until it is back to the inherited value. The system then deletes the plant setting.
2. To clear all settings of a plant, click Use my account settings.
3. If you are on Account defaults, click the x next to the set here value.

The system keeps an account default also when it is equal to the built-in default. The reason is that it overrides an organisation default. Only the x removes it.

Troubleshooting

• The system did not save your change: Notification setting was not updated. or Notification setting was not cleared. Reload the page and do the change again. If the system does not save it again, send a screenshot to support.
• A plant is not in the search results: the search finds only plants that you have access to at this time.
• Push is locked and shows needs In-app bell: the In-app bell is off for that category. Set the In-app bell to On first.

Tips and Gotchas

• Account / access notifications are always on.
• Email and Push are off by default for each alarm category.
• If you see the Incidents row, published incident reports come by email by default.
• If you no longer have access to a plant, the system keeps your settings for that plant. The plant shows changed, no visibility.